Contact information

Contact Information Policy (Updated 4/11/26)

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At Drake's Scent Samples, we’re committed to providing excellent customer service and clear communication. If you have any questions, concerns, or need assistance with your order, please reach out to us using the contact details below.

Customer Support Email
Contact Drake at : drakemmiller@icloud.com

Business Hours
Monday – Sunday
12:00 AM – 11:59 PM CST

Response Time
We aim to respond to all inquiries within [24–48 hours]. Response times may be longer during weekends, holidays, or high-volume periods.

Order Inquiries
When contacting us about an order, please include your order number and any relevant details so we can assist you as quickly as possible.

Returns & Exchanges
For questions about returns or exchanges, please refer to our Return Policy or contact us directly for further assistance.

Shipping Questions
For shipping updates or concerns, please check your tracking information first. If you still need help, feel free to contact us.

We appreciate your patience and look forward to assisting you!