Shipping policy
SHIPPING POLICY (Updated 4/11/26)
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drakescents.com is committed to excellence, and the full satisfaction of our customers.
Drake's Scent Samples proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
1. SHIPPING
All orders for our products are processed and shipped out in 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders or your product (s) are on preorder, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email/text. Once the item is handed off to the delivery carrier, Drake's Scent Samples is not responsible for shipping delays.
2. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Email - drakemmiller@icloud.com
TikTok - @draketalksscents or @drakedecants
3. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee/reshipment fee to be determined by us.
4. LOST/STOLEN PACKAGES
drakescents.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
5. RETURN REQUEST
drakescents.com does NOT allow you to return its item (s) as all orders are custom packed. If there was a mistake with the fulfillment of your order let us know ASAP by contacting us via email, drakemmiller@icloud.com, to get the issue resolved promptly.
6. OUT OF STOCK ITEM PROCESS + PREORDERS
In case of out-of-stock, drakescents.com Wait for all items to be in stock before dispatching. Please note that all items are subject to availability and may go out of stock at any time without notice. Preorders will be shipped when all items are in stock. Thank you for your patience!
7. IMPORT DUTY AND TAXES
When working with drakescents.com, you have the following options when it comes to taxes as well and import taxes: pre-paid and included in price of order
8. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - drakemmiller@icloud.com
TikTok - @draketalksscents or @drakedecants